Online Customer Success Representative

Job Description:

Urban Company is seeking a passionate and resourceful Online Customer Success Representative to join our team in Delhi, India. As an entry-level position, this role offers a great opportunity for individuals with 1 year of experience who are eager to develop their skills in customer service and support.

Responsibilities: 1. Manage customer inquiries and concerns through various online channels such as email, chat, and social media. 2. Provide timely and accurate resolutions to customer issues, ensuring a high level of satisfaction. 3. Collaborate with other team members to streamline processes and improve the overall customer experience. 4. Conduct research to understand customer needs and preferences, and recommend solutions or improvements. 5. Proactively engage with customers to build relationships and drive loyalty to the Urban Company brand. 6. Assist in tracking and analyzing customer data to identify trends and opportunities for improvement. 7. Participate in training and professional development opportunities to enhance skills and knowledge.

Requirements: 1. Bachelor's degree or equivalent work experience in customer service or a related field. 2. Strong communication and problem-solving skills. 3. Ability to work independently and as part of a team. 4. Proficiency in using online tools and platforms for customer support. 5. Innovative mindset with a curiosity for new technologies and trends. 6. Ability to research and analyze data to make informed decisions. 7. Passion for providing exceptional customer service.

Benefits: 1. Vision insurance coverage. 2. Travel and spending expenses reimbursement. 3. Opportunities for training and professional development.

Working Environment: At Urban Company, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a dedication to exceeding customer expectations.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Urban Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.