Online Customer Success Specialist

Zoho Corporation is seeking a part-time Online Customer Success Specialist to join our team in Delhi, India. As an Associate Level position, we are looking for a candidate with at least 2 years of experience in a similar role. The ideal candidate will be reliable and driven, with strong problem-solving and decision-making skills.

Responsibilities: - Provide exceptional customer support through various online channels such as email, chat, and social media - Assist customers with product inquiries, troubleshooting, and issue resolution - Develop and maintain strong relationships with customers to ensure satisfaction and retention - Collaborate with cross-functional teams to address customer needs and drive product improvements - Monitor customer feedback and escalate any issues to the appropriate teams for resolution - Maintain accurate records of customer interactions and follow up as needed

Requirements: - 2+ years of experience in customer service or customer success - Excellent communication skills, both written and verbal - Strong problem-solving abilities and decision-making skills - Ability to work independently and as part of a team - Proficiency in using customer support tools and systems - Experience working in a fast-paced, dynamic environment

Benefits: - Vision insurance - Joining Bonus - Relocation allowance

Working Environment: At Zoho Corporation, we believe in encouraging autonomy and independence, trusting our employees to excel in their roles. We value collaboration and innovation, and provide a supportive and inclusive work environment for all team members.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Zoho Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.