Online Customer Support Assistant

Job Description:

Unacademy, a leading online education platform, is seeking an Online Customer Support Assistant to join our team in Delhi, India. This part-time entry-level position is perfect for someone who is resourceful, motivated, and eager to make a positive impact in the education sector.

Responsibilities: - Provide exceptional customer support to students and instructors via various online communication channels (email, live chat, social media) - Assist with resolving technical issues related to the platform and course materials - Monitor and respond to customer inquiries in a timely and professional manner - Collaborate with other team members to ensure a seamless customer experience - Collect and analyze customer feedback to identify trends and areas for improvement - Assist with data entry and administrative tasks as needed

Requirements: - Strong communication skills, both written and verbal - Excellent problem-solving abilities and a keen attention to detail - Ability to work independently and as part of a team - Strong analytical skills and the ability to prioritize tasks effectively - Proficiency in Microsoft Office and other relevant software applications - Flexibility to work evening and weekend hours as needed

Benefits: - Life insurance and medical coverage - Travel opportunities to attend company events and conferences - Opportunities for professional development and growth within the company

Working Environment: At Unacademy, we are committed to paving the way for diversity and inclusivity in everything we do. We strive to create a culture of belonging where all team members feel valued, respected, and empowered to succeed.

Equal Opportunity Statement: Unacademy is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply.

Deadline to Apply: May 6, 2024

If you are passionate about education and customer service, and if you possess the skills and traits we are looking for, we encourage you to apply for the Online Customer Support Assistant position at Unacademy. Join us in revolutionizing online education and making a difference in the lives of learners around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.