₹43,193 - 66,452 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Licious, an online customer support associate, based in Bangalore, Karnataka, is seeking a dynamic and resourceful individual to join our team on a part-time basis. As an Associate Level employee, you will be responsible for providing excellent customer service to our online customers, resolving queries, and ensuring customer satisfaction.
Responsibilities: 1. Responding to customer inquiries via email, chat, or social media in a timely and professional manner. 2. Assisting customers with placing orders, tracking shipments, and handling returns or exchanges. 3. Troubleshooting technical issues related to the website or app. 4. Escalating complex issues to the appropriate team members for resolution. 5. Providing product recommendations and assisting customers with selecting the best options for their needs. 6. Maintaining accurate records of customer interactions and transactions. 7. Collaborating with other departments to improve the customer experience.
Requirements: 1. 2 years of experience in customer service or a related field. 2. Energetic and resourceful personality traits. 3. Strong leadership and decision-making skills. 4. Excellent communication and interpersonal skills. 5. Ability to work well under pressure and in a fast-paced environment. 6. Proficiency in using customer service software and Microsoft Office applications. 7. Must be available to work flexible hours, including weekends and evenings.
Benefits: 1. Training and professional development opportunities to enhance your skills. 2. Paid overtime for additional hours worked beyond the part-time schedule. 3. Relocation allowance for employees who need to move for the position.
Working Environment: At Licious, we value diversity and strive to promote equality and fairness for all employees. Our inclusive work environment encourages collaboration and innovation, creating a positive and supportive atmosphere for everyone.
Deadline to Apply: July 22, 2024
Equal Opportunity Statement: Licious is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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