Online Customer Support Manager

Job Description:

We are seeking a dedicated and resilient Online Customer Support Manager to join our team at Shaadi.com in Delhi, India. As the Online Customer Support Manager, you will be responsible for managing a team of online customer support representatives, ensuring that our customers receive the highest level of service and support. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a customer support role.

Responsibilities: - Manage a team of online customer support representatives, providing guidance, support, and training as needed - Monitor customer inquiries and feedback, ensuring timely and accurate responses - Develop and implement customer support processes and procedures to improve efficiency and customer satisfaction - Analyze customer support metrics and KPIs to identify areas for improvement - Work closely with other departments, such as sales and marketing, to address customer issues and improve the overall customer experience

Requirements: - Bachelor's degree in business, marketing, or a related field - 8+ years of experience in a customer support role - Strong people management and emotional intelligence skills - Excellent communication and problem-solving abilities - Ability to work in a fast-paced and dynamic environment - Proficiency in Microsoft Office and customer support software

Personality traits: - Dedicated - Resilient

Soft skills: - People management - Emotional intelligence

Benefits: - Paid Time Off (PTO) - Profit sharing - Travel opportunities

Working environment: At Shaadi.com, we support our employees in their personal and professional development, offering training and growth opportunities to help them succeed in their careers.

Deadline to apply: July 22, 2024

Equal Opportunity Statement: Shaadi.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.