Online Customer Support Officer

Job Description: HealthifyMe is seeking a dedicated and confident Online Customer Support Officer to join our team in Bangalore, Karnataka. As an Associate level position, the ideal candidate should have a minimum of 3 years of experience in a similar role.

Responsibilities: - Provide exceptional customer support via online channels such as live chat, email, and social media - Assist customers with inquiries, technical issues, and account management - Troubleshoot and resolve customer complaints in a timely and efficient manner - Maintain accurate records of interactions with customers and update CRM system - Collaborate with other departments to escalate and resolve complex issues - Identify opportunities for process improvements and contribute to team projects - Provide outstanding presentation of our products and services to potential and existing customers - Make quick and effective decisions to ensure a positive customer experience

Requirements: - Bachelor's degree in a related field or equivalent work experience - Excellent communication skills and ability to articulate ideas clearly - Strong decision-making abilities and problem-solving skills - Previous experience in customer support or a related role - Proficient in using CRM systems and online communication tools - Ability to work under pressure in a fast-paced environment - Self-motivated and able to work independently - Confident and dedicated to providing exceptional customer service

Personality Traits: Confident, Dedicated Soft Skills: Presentation, Decision-making

Benefits: - Paid sick leave - Company equipment provided - Remote work flexibility - Opportunities for professional development and growth

Working Environment: At HealthifyMe, we strive to cultivate a sense of ownership and responsibility at every level. We value collaboration, innovation, and continuous improvement. Our team members are encouraged to take initiative and contribute to the success of the organization.

Equal Opportunity Statement: HealthifyMe is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-07

If you meet the requirements and are passionate about providing exceptional customer support, we encourage you to apply for the Online Customer Support Officer position at HealthifyMe. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.