Online Customer Support Representative

As an Online Customer Support Representative at Tech Mahindra in Kolkata, West Bengal, IN, you will be responsible for providing exceptional customer service to clients through various online communication channels. Your primary goal will be to address customer inquiries, resolve complaints, and ensure overall satisfaction with our products and services.

Responsibilities: - Respond to customer queries promptly and professionally via email, chat, and social media platforms. - Troubleshoot technical issues and provide effective solutions to customers. - Keep accurate records of customer interactions and transactions. - Collaborate with other departments to resolve complex customer issues. - Stay up-to-date on product knowledge to provide accurate information to customers. - Identify and escalate priority issues to the appropriate team members.

Requirements: - 2 years of experience in customer service or a related field. - Motivated and adaptable individual who can thrive in a fast-paced environment. - Strong planning and negotiation skills. - Excellent communication and interpersonal abilities. - Proficiency in using online communication tools and customer service software.

Benefits: - Paid overtime for extra hours worked. - Paid sick leave for when you need to take time off due to illness. - Relocation allowance for those who may need to move to Kolkata for the position.

Working Environment: At Tech Mahindra, we believe in empowering our employees and giving them the autonomy to excel in their roles. We trust our team members to make the right decisions and prioritize customer satisfaction above all else.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Tech Mahindra is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.