Online Live Chat Assistant

Job Description:

As an Online Live Chat Assistant at Stellapps, you will be responsible for providing efficient and friendly customer service through online live chat support. Your primary duty will be to assist customers with inquiries, provide product information, troubleshoot technical issues, and ensure customer satisfaction. You will also be expected to promote products and services, generate leads, and handle customer complaints effectively.

Responsibilities: - Respond to customer inquiries in a timely and professional manner through online live chat - Provide accurate and up-to-date information about products and services - Troubleshoot technical issues and provide solutions to customers - Promote products and services to increase sales and generate leads - Handle customer complaints and issues with empathy and efficiency - Collaborate with other team members to improve customer service processes - Maintain a positive and energetic attitude to create a welcoming and friendly environment for customers - Meet performance metrics and targets set by the company

Requirements: - A minimum of 2 years of experience in customer service or a similar role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to multitask and work well under pressure - Hardworking and energetic personality traits - Creativity and innovation in problem-solving and customer interactions - Proficiency in using live chat software and customer service tools

Benefits: - Training and professional development opportunities to enhance your skills - Disability insurance for financial security in case of unexpected circumstances - Medical coverage to support your health and well-being

Working Environment: Joining Stellapps means being part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work in a dynamic and innovative environment where your contributions are valued and recognized.

Equal Opportunity Statement: Stellapps is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We welcome and encourage diversity in our workforce.

Deadline to Apply: May 11, 2024

Note: This job description is intended to reflect the general details considered necessary to describe the principal functions of the job. It should not be construed as an exhaustive list of all work requirements. Management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.