Online Live Chat Associate

Job Description:

We are looking for a dedicated and passionate Online Live Chat Associate to join our team at Quikr in Delhi, IN. As an Associate Level employee, the Online Live Chat Associate will be responsible for providing outstanding customer service through online chat support. This part-time position requires at least 4 years of experience in a similar role.

Responsibilities: - Engage with customers in real-time through online chat to provide assistance, answer queries, and resolve issues promptly and efficiently - Offer product recommendations and guidance to customers based on their needs and preferences - Keep up-to-date with product knowledge and company policies to provide accurate information to customers - Proactively reach out to customers to offer assistance and ensure a positive experience - Maintain a high level of customer satisfaction by addressing all inquiries with professionalism and empathy - Collaborate with team members to share knowledge and best practices for improving customer service

Requirements: - 4 or more years of experience in online customer service or a related field - Strong communication skills, both written and verbal - Ability to multitask and manage time effectively - Adaptability to changing customer needs and expectations - Attention to detail to ensure accurate and thorough responses to customers - Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously

Personality traits: - Dedicated: committed to providing excellent customer service and exceeding customer expectations - Passionate: enthusiastic about helping customers and representing the company in a positive light

Soft skills: - Adaptability: able to adjust to changing customer demands and company initiatives - Attention to detail: meticulous in providing accurate information and resolving customer inquiries with precision

Benefits: - Medical coverage for part-time employees - Travel opportunities for training and development - Free accommodation during company-sponsored events or travel assignments

Working environment: At Quikr, we prioritize diversity and inclusivity, creating a culture of belonging where employees can thrive and grow. The Online Live Chat Associate will have the opportunity to contribute to this welcoming and supportive work environment.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: Quikr is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any such characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.