Online Live Chat Manager

Job Description:

Rebel Foods is seeking a skilled Online Live Chat Manager to join our team in Kolkata, West Bengal. As a Mid-to-Senior Level professional with at least 8 years of experience, you will be responsible for managing our online live chat platform to provide exceptional customer service and support to our valued customers.

Responsibilities: - Manage the online live chat platform to engage with customers in real-time and provide prompt and accurate responses to their inquiries and concerns - Develop and implement chat scripts and guidelines to ensure consistency and quality in customer interactions - Train and supervise a team of chat agents to ensure they are equipped to deliver exceptional service and meet performance targets - Analyze chat data and customer feedback to identify trends, issues, and opportunities for improvement - Collaborate with cross-functional teams to address customer issues and improve the overall customer experience - Monitor chat performance metrics and KPIs to track success and make data-driven decisions to optimize performance

Requirements: - 8+ years of experience in customer service, with a focus on online chat management - Excellent communication skills, both written and verbal - Strong organizational and time-management skills - Reliable and motivated with a strong work ethic - Ability to make quick and effective decisions under pressure - Experience in delivering presentations and training sessions - Bachelor's degree in a related field is preferred - Proficiency in live chat platforms and customer relationship management tools

Benefits: - Paid sick leave - Remote work flexibility - Vision insurance

Working Environment: At Rebel Foods, our focus is on exceeding customer expectations and delivering delight. We are committed to providing a supportive and inclusive work environment where employees can thrive and grow.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Rebel Foods is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.