Online Live Chat Officer

Job Description:

We are seeking a driven and hardworking Online Live Chat Officer to join our team at Tata Motors in Kolkata, West Bengal, India. As an Entry Level position, this part-time role requires at least 1 year of experience in a similar role. The ideal candidate will possess excellent project management and communication skills to effectively handle online customer inquiries and provide exceptional service.

Responsibilities: - Respond to live chat inquiries from customers in a timely and professional manner - Provide accurate information about Tata Motors products, services, and promotions - Assist customers with technical support and troubleshooting - Engage with customers to build rapport and enhance their overall experience - Collaborate with other team members to ensure consistent messaging and high-quality service - Document customer interactions and feedback for future reference and improvement

Requirements: - 1+ year of experience in online customer service or live chat support - Excellent communication skills, both written and verbal - Strong project management skills with the ability to prioritize tasks and meet deadlines - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in MS Office and online chat platforms - Availability to work part-time hours, including evenings and weekends

Benefits: - Disability insurance - Training & professional development opportunities - Travel opportunities

Working Environment: At Tata Motors, we strive to nurture an entrepreneurial atmosphere, even within an established organization. Our team values creativity, innovation, and collaboration, providing a supportive environment for growth and success.

Equal Opportunity Statement: Tata Motors is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, religion, age, or any other factor. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to apply: June 23, 2024

If you meet the requirements and are looking for a rewarding opportunity to join a dynamic team, we encourage you to apply for the Online Live Chat Officer position at Tata Motors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.