Online Live Chat Specialist

Job Description:

We are looking for a dynamic and driven Online Live Chat Specialist to join our team at Amazon India in Kolkata, West Bengal. As an Online Live Chat Specialist, you will be responsible for providing high-quality customer service through online chat support. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service.

Responsibilities: - Interact with customers through live chat to provide assistance, answer inquiries, and resolve issues in a timely and professional manner. - Utilize strategic planning to identify customer needs and offer solutions that best fit their requirements. - Demonstrate excellent communication skills to effectively convey information, promote products, and build rapport with customers. - Work collaboratively with team members to ensure a seamless customer experience across all touchpoints. - Keep accurate records of customer interactions and maintain confidentiality of customer data. - Embrace and adapt to changes quickly in a fast-paced and dynamic environment.

Requirements: - Passionate about providing exceptional customer service and creating positive customer experiences. - Driven to meet and exceed customer expectations while maintaining a positive and professional demeanor. - Strong strategic planning skills to identify customer needs and provide effective solutions. - Excellent communication skills, both written and verbal, to effectively interact with customers. - Ability to work in a fast-paced environment and adapt to changes with speed and efficiency.

Benefits: - Dental insurance - Profit sharing - Company transportation

Working Environment: At Amazon India, we offer a flexible working environment that adapts to change with speed and efficiency. We value diversity, creativity, and innovation, and encourage employees to bring their unique perspectives to the table.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Amazon India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.