Online Live Chat Specialist

Job Description:

HCL Technologies is seeking a detail-oriented and motivated Online Live Chat Specialist to join our team in Kolkata, West Bengal. As an Associate Level Specialist, you will be responsible for providing exceptional customer service through online live chat interactions. This part-time position requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Engage with customers in real-time through online chat to provide support, answer queries, and resolve issues efficiently and effectively - Utilize critical thinking and problem-solving skills to address customer concerns and provide solutions - Maintain a high level of professionalism and customer service at all times - Collaborate with cross-functional teams to ensure seamless communication and resolution of customer issues - Document and report customer feedback to improve overall service quality - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Excellent written and verbal communication skills - Strong attention to detail and ability to multitask in a fast-paced environment - Independent and self-directed with a strong work ethic - Motivated to exceed customer expectations and contribute to a positive customer experience - Strong presentation skills and ability to effectively communicate complex information - Demonstrated cooperation and collaboration skills in a team setting - Previous experience in online customer service or live chat support preferred

Benefits: - Training and professional development opportunities to enhance your skills and advance your career - Gym membership for fitness and wellness benefits - Visa sponsorship for eligible candidates

Working Environment: At HCL Technologies, we prioritize quality in all aspects of our work, products, and services. We value teamwork, integrity, and a commitment to excellence in everything we do. Our team members are encouraged to take initiative, share ideas, and contribute to a positive and inclusive work environment.

Equal Opportunity Statement: HCL Technologies is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply by the deadline of July 13, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.