Online Support Manager

Job Description:

Lenskart is seeking an experienced Online Support Manager to join our team in Mumbai, Maharashtra, IN. As the Online Support Manager, you will be responsible for overseeing the online customer support team and ensuring the highest level of customer satisfaction through efficient and effective support services. This role is part-time and requires a mid-to-senior level professional with at least 8 years of experience in a similar role.

Responsibilities: - Manage and lead a team of online support representatives to ensure timely and accurate responses to customer inquiries and concerns - Monitor and analyze support metrics to identify areas for improvement and implement strategies to increase customer satisfaction - Develop and implement procedures for handling different types of customer inquiries and escalations - Collaborate with other departments, such as IT and marketing, to improve the online customer experience - Train and mentor team members to enhance their skills and capabilities - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - Bachelor's degree in a related field - Proven experience as an Online Support Manager or similar role - Excellent communication and interpersonal skills - Strong leadership and team-building abilities - Resourceful and energetic personality - Strategic planning and decision-making skills - Proficiency with online support tools and platforms - Ability to work effectively in a fast-paced environment

Benefits: - Relocation allowance for out-of-state candidates - Company-provided equipment for remote work - Company transportation for office commute

Working Environment: At Lenskart, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is passionate about delivering top-notch support services to our valued customers and is dedicated to continuous improvement.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Lenskart is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.