Online Support Officer

Job Description:

Simplilearn is seeking a motivated and passionate individual to join our team as an Online Support Officer based in Mumbai, Maharashtra, IN. This part-time Associate Level position requires a minimum of 4 years of experience in a related field.

Responsibilities: 1. Provide online support to customers through various platforms such as chat, email, and phone. 2. Assist customers with registration, payment, and course-related inquiries. 3. Troubleshoot technical issues and provide solutions to customers. 4. Work closely with the sales and marketing teams to ensure a smooth customer experience. 5. Collaborate with other team members to continuously improve processes and systems.

Requirements: 1. Strong communication and interpersonal skills. 2. Ability to work well in a team and independently. 3. Proficient in Microsoft Office and customer support software. 4. Experience in online customer support is preferred. 5. Bachelor's degree in a related field is a plus.

Personality Traits: - Motivated - Passionate

Soft Skills: - Teamwork - Presentation

Benefits: - Company transportation - Parental leave - Free accommodation

Working Environment: At Simplilearn, we align our work with a greater purpose, contributing to a meaningful mission. Our team is dedicated to providing the best learning experience for our customers and making a positive impact in the education industry.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Simplilearn is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.