Online Support Officer

Job Description:

Tata Motors is seeking a detail-oriented and adaptable Online Support Officer to join our team in Delhi, IN. This position is part-time and ideal for entry-level candidates with at least 1 year of experience. As an Online Support Officer, you will be responsible for providing support to customers through various online channels, such as email, chat, and social media.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Assist customers with product information, troubleshooting, and technical support - Collaborate with other team members to ensure seamless customer experience - Monitor online platforms for customer feedback and escalate any issues to the appropriate department - Create and maintain documentation for common customer inquiries and solutions - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers - Provide feedback to improve processes and enhance customer satisfaction

Requirements: - Energetic and adaptable personality - Strong communication and interpersonal skills - Creativity and ability to think outside the box - Team player who can collaborate effectively with others - Basic computer skills and familiarity with online platforms - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Remote work flexibility - Retirement plan - Employee discounts

Working Environment: Tata Motors is committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive work environment where every team member is valued and respected.

Equal Opportunity Statement: Tata Motors is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all candidates are welcome to apply.

Deadline to apply: 2024-06-12

We look forward to receiving your application and welcoming you to the Tata Motors team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.