Online Support Officer

Job Description: upGrad is seeking a motivated and experienced Online Support Officer to join our team in Delhi, IN. As an Associate Level Online Support Officer, you will be responsible for providing excellent customer service and technical support to our online learners. You will be a key member of our support team, assisting learners with any questions or issues they may have while using our online learning platform.

Responsibilities: 1. Respond to learner inquiries via email, chat, and phone in a timely and professional manner. 2. Provide technical support to learners experiencing issues with accessing or navigating the online platform. 3. Assist learners with account management, including password resets and profile updates. 4. Troubleshoot technical issues and escalate to the appropriate team for resolution. 5. Collaborate with other departments to address learner feedback and improve the user experience. 6. Maintain accurate and detailed records of learner interactions and resolutions. 7. Stay up-to-date on product updates and changes to effectively support learners.

Requirements: 1. 2 years of experience in customer service or technical support role. 2. Confident and driven personality with excellent communication skills. 3. Strong negotiation and creativity skills to help address learner needs effectively. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Proficiency in using help desk software and online communication tools. 6. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: - Paid overtime for additional hours worked - Gym membership for health and wellness - Employee discounts on upGrad courses and services

Working Environment: At upGrad, we prioritize quality in all aspects of our work, products, and services. We believe in creating a supportive and inclusive environment where all employees can thrive and grow in their careers.

Equal Opportunity Statement: upGrad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.