Online Support Representative

Job Description:

Indian Oil Corporation is seeking a proactive and customer-focused Online Support Representative to join our team in Mumbai, Maharashtra. As an entry-level position, this role is perfect for individuals looking to kickstart their career in customer service within a dynamic and diverse work environment.

Responsibilities: 1. Provide timely and professional responses to customer inquiries via email, chat, and social media platforms. 2. Troubleshoot and resolve customer issues related to products, services, and general inquiries. 3. Assist customers with online account management, billing inquiries, and technical support. 4. Collaborate with internal teams to address customer feedback and improve overall customer experience. 5. Utilize resources effectively to provide innovative solutions and exceed customer expectations. 6. Maintain a high level of emotional intelligence to handle challenging customer interactions with empathy and professionalism. 7. Participate in ongoing training and professional development opportunities to enhance knowledge and skills.

Requirements: 1. Bachelor's degree or equivalent experience in a related field. 2. Strong written and verbal communication skills with a customer-centric approach. 3. Resourceful and driven mindset with a passion for problem-solving. 4. Ability to work independently and prioritize tasks in a fast-paced environment. 5. Demonstrated innovation and creativity in delivering customer support solutions. 6. High emotional intelligence and the ability to navigate sensitive customer interactions. 7. Proficiency in using online support tools and software. 8. Willingness to work flexible hours based on business needs.

Benefits: 1. Training and professional development opportunities to enhance skills and knowledge. 2. Paid sick leave to support overall well-being and work-life balance. 3. Life insurance coverage for financial security and peace of mind.

Working Environment: Join a company that transcends borders, promoting collaboration and diversity on a global scale. Work alongside talented individuals from different backgrounds and cultures, shaping the future of customer support in the energy industry.

Equal Opportunity Statement: Indian Oil Corporation is an equal opportunity employer and is committed to fostering an inclusive work environment where all employees are valued and respected. We celebrate diversity and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.