Online Support Representative

Job Description:

IBM India is seeking a motivated and independent Online Support Representative to join our team in Delhi, IN. As an Associate Level Online Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients in the online platform. This is a part-time position with a requirement of at least 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and issues via online chat, email, and phone in a timely and professional manner - Troubleshoot technical problems and provide solutions to customers - Ensure customer satisfaction by addressing and resolving all concerns effectively - Collaborate with other team members to improve customer support processes and procedures - Manage customer relationships and provide ongoing support as needed

Requirements: - Bachelor's degree in a related field or equivalent experience - 2+ years of experience in customer service or technical support - Excellent communication skills and the ability to work independently - Leadership qualities and the ability to manage people effectively - Strong problem-solving skills and attention to detail - Proficiency in Microsoft Office and other relevant software applications

Personality Traits: - Motivated - Independent

Soft Skills: - Leadership - People Management

Benefits: - Travel & spending expenses - Travel opportunities - Visa sponsorship

Working Environment: Be part of a team that leads the industry through cutting-edge ideas and solutions. We offer a dynamic and collaborative work environment where innovation is encouraged and rewarded.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: IBM India is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.