Online Support Specialist

Job Description:

Dell Technologies India is seeking a part-time Online Support Specialist to join our team in Chennai, Tamil Nadu. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: 1. Provide online customer support via chat, email, and phone, addressing customer inquiries and technical issues. 2. Troubleshoot software and hardware problems and provide solutions to customers. 3. Assist customers in navigating the company's website and online resources. 4. Collaborate with other support specialists and technical teams to resolve more complex issues. 5. Maintain accurate records of customer interactions and follow up on any unresolved issues. 6. Identify and escalate priority issues to the appropriate teams for resolution. 7. Stay up to date on product knowledge and industry trends to better assist customers. 8. Adhere to company guidelines and procedures for quality customer service.

Requirements: 1. Adaptability: Ability to work in a fast-paced environment and adjust to changing priorities. 2. Resilience: Ability to handle difficult customers and challenging situations with professionalism. 3. Time management: Efficiently prioritize tasks and manage workload to meet deadlines. 4. People management: Ability to effectively communicate and engage with customers to resolve issues. 5. Excellent communication skills, both written and verbal. 6. Strong technical skills and familiarity with computer software and hardware. 7. Customer service experience is preferred. 8. Bachelor's degree in a related field is a plus.

Benefits: 1. Company equipment provided for work. 2. Paid sick leave for eligible employees. 3. Vision insurance coverage for employees.

Working Environment: At Dell Technologies India, we cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and a commitment to providing exceptional customer service.

Equal Opportunity Statement: Dell Technologies India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by applicable laws. All qualified candidates are encouraged to apply.

Deadline to Apply: May 18, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity in online customer support, we encourage you to apply for the Online Support Specialist position at Dell Technologies India in Chennai, Tamil Nadu.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.