Online Support Specialist

Job Description:

Delhivery is seeking a part-time Online Support Specialist based in Mumbai, Maharashtra, IN. As an Associate Level Online Support Specialist, you will be responsible for providing exceptional customer service and assistance to online users. The ideal candidate will have at least 2 years of experience in a similar role and possess a high level of energy and reliability. Attention to detail and the ability to work effectively within a team are essential soft skills for this position.

Responsibilities: - Respond to customer inquiries and provide support through various online channels such as email, chat, and social media. - Troubleshoot technical issues related to online platforms and products. - Escalate complex issues to the appropriate teams for resolution. - Maintain accurate records of customer interactions and transactions. - Collaborate with other team members to ensure a seamless and positive customer experience. - Keep up to date with industry trends and best practices in online customer support.

Requirements: - 2 years of experience in online customer support or a related field. - Energetic and reliable individual with excellent communication skills. - Strong attention to detail and problem-solving abilities. - Ability to work effectively in a fast-paced team environment. - Knowledge of online platforms and tools. - Bachelor's degree in a relevant field is preferred.

Benefits: - Company transportation provided for work-related travel. - Company equipment provided for optimal performance. - Vision insurance coverage for eligible employees.

Working Environment: Join a team that is at the forefront of the industry, driving innovation and delivering cutting-edge solutions to customers. Be part of a collaborative and dynamic work environment where your contributions are valued and recognized.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Delhivery is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.