Online Support Specialist

Job Description:

As an Online Support Specialist at Cars24, based in Delhi, IN, you will be responsible for providing exceptional customer service and technical support to users of our online platform. Your primary duty will be to assist customers with any issues they may encounter while using our website, providing solutions in a timely and efficient manner. You will also be responsible for troubleshooting technical problems, logging customer interactions, and escalating issues to the appropriate teams when necessary.

Responsibilities: - Respond to customer inquiries via email, chat, or phone in a professional and courteous manner - Identify and resolve technical issues that customers may encounter while using our online platform - Provide step-by-step instructions to guide customers through troubleshooting processes - Log all customer interactions and escalate complex issues to the technical support team - Collaborate with other departments to ensure a smooth and seamless customer experience - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - 4 years of experience in a customer service or technical support role - Adaptable and dedicated personality traits - Strong problem-solving skills and effective communication abilities - Ability to work independently and prioritize tasks effectively - Proficiency in using help desk software and CRM systems - Familiarity with online platforms and technology - Bachelor's degree in a related field (preferred)

Benefits: - Paid Time Off (PTO) - Medical coverage - Training and professional development opportunities

Working Environment: At Cars24, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and are committed to providing equal opportunities for all employees.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Cars24 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.