Support Assistant

Job description:

Microsoft India is seeking a dedicated and confident Support Assistant to join our team in Bangalore, Karnataka. This part-time entry-level position requires at least 1 year of experience in a similar role. The ideal candidate will possess strong emotional intelligence and communication skills.

Responsibilities: 1. Provide first-line support to customers via phone, email, and chat. 2. Assist in troubleshooting technical issues and escalating to appropriate teams when necessary. 3. Document customer interactions and resolutions in the company's CRM system. 4. Collaborate with cross-functional teams to resolve customer concerns in a timely manner. 5. Assist in creating and maintaining support documentation for internal and external use. 6. Prioritize understanding and empathy in all interactions with customers.

Requirements: 1. 1+ year of experience in a customer support role. 2. Excellent communication skills, both written and verbal. 3. Strong emotional intelligence and ability to remain calm under pressure. 4. Proficiency with Microsoft Office suite and CRM systems. 5. Ability to work independently and as part of a team. 6. Dedication to providing exceptional customer service.

Benefits: - Profit sharing opportunities - Vision insurance - Paid Time Off (PTO)

Working environment: At Microsoft India, we prioritize understanding and empathy in all interactions with customers. Our team members are encouraged to bring their authentic selves to work and contribute to a culture of inclusivity and support.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Microsoft India is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.