Support Associate - Work from home

Job Description:

Zerodha, a leading financial services company based in Chennai, Tamil Nadu, is seeking a Support Associate to join our team on a part-time basis. As an Associate Level Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients from the comfort of your own home.

Responsibilities: 1. Respond to customer inquiries and provide technical support via phone, email, and live chat. 2. Troubleshoot technical issues related to our platform and services. 3. Assist customers with account setup, account maintenance, and trading inquiries. 4. Provide product demonstrations and tutorials to clients as needed. 5. Collaborate with the team to continuously improve processes and procedures. 6. Stay up-to-date on industry trends and product knowledge to better assist customers. 7. Maintain accurate and detailed records of customer interactions and issues.

Requirements: 1. Minimum of 4 years of experience in a customer support or technical support role. 2. Reliable and passionate individual with excellent communication skills. 3. Ability to work independently and as part of a team. 4. Strong problem-solving skills and a commitment to innovation. 5. Proficiency in using customer support software and tools. 6. Familiarity with financial services and trading platforms is a plus. 7. Must have a stable high-speed internet connection and a dedicated workspace at home.

Benefits: 1. Company transportation for occasional in-person meetings or training sessions. 2. Employee discounts on company products and services. 3. Disability insurance for added peace of mind.

Working Environment: At Zerodha, we value creativity and innovation. Our team prides itself on embracing fresh ideas and inventive solutions to better serve our clients. As a Support Associate, you will have the opportunity to contribute to a culture that encourages creativity and collaboration.

Equal Opportunity Statement: Zerodha is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome individuals from all backgrounds to apply for this position.

Deadline to apply: June 29, 2024

If you meet the requirements and are excited about the opportunity to work from home as a Support Associate with Zerodha, we encourage you to submit your application before the deadline. We look forward to welcoming a reliable and passionate individual to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.