Remote Support Manager

Job Description:

Myntra is seeking an experienced Remote Support Manager to join our team in Bangalore, Karnataka. As a part-time position at a mid-to-senior level, the Remote Support Manager will be responsible for managing a team of remote support specialists who provide technical assistance to customers and internal stakeholders.

Responsibilities: - Lead, mentor, and motivate a team of remote support specialists to deliver exceptional customer service and technical support - Develop and implement standard operating procedures for remote support operations - Monitor team performance metrics and implement strategies to improve efficiency and quality of service - Collaborate with other departments to ensure seamless communication and alignment of support services with business objectives - Handle escalations and resolve complex customer issues in a timely and professional manner - Stay updated on industry best practices and emerging technologies to enhance remote support operations

Requirements: - Minimum of 8 years of experience in remote support or a related field - Proven track record of supervising and managing remote support teams - Strong leadership and communication skills - Ability to work in a fast-paced environment and adapt to changing priorities - Excellent problem-solving skills and attention to detail - Hardworking and energetic personality traits - Demonstrated ability to work well in a team and lead by example - Experience with remote desktop support tools and technologies - Bachelor's degree in a relevant field is preferred

Benefits: - Training & professional development opportunities to enhance skills and career growth - Gym membership to promote health and wellness - Paid overtime for additional hours worked beyond regular schedule

Working Environment: At Myntra, we encourage calculated risk-taking to drive innovation and progress. We value teamwork and collaboration to achieve our goals while maintaining a positive and inclusive work culture.

Deadline to apply: 2024-06-29

Equal Opportunity Statement: Myntra is an equal opportunity employer and is committed to providing a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.