Support Manager

Job description:

HCL Technologies is seeking a part-time Support Manager to join our team in Bangalore, Karnataka, India. The ideal candidate for this position will have a minimum of 8 years of experience in a similar role and possess the necessary personality traits of being hardworking and independent, as well as strong soft skills in project management and leadership.

Responsibilities: - Manage and lead a team of support staff to ensure smooth operations and excellent customer service - Develop and implement support strategies to meet customer needs and exceed expectations - Monitor and analyze support metrics to identify areas for improvement and implement necessary changes - Collaborate with other departments to ensure seamless integration of support services with overall company goals - Provide regular updates and reports to senior management on support team performance and key metrics - Handle escalated customer issues and provide timely resolutions - Develop and implement training programs for support staff to enhance skills and knowledge

Requirements: - Minimum of 8 years of experience in a support management role - Bachelor's degree in a related field (preferred) - Strong project management and leadership skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong problem-solving abilities and attention to detail

Benefits: - Free accommodation - Profit sharing - Visa sponsorship

Working environment: At HCL Technologies, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the world around us through our work and our commitment to sustainability.

Deadline to apply: 2024-07-03

Equal opportunity statement: HCL Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.