Support Manager

Job Description:

Mahindra Group, a leading global conglomerate, is seeking a part-time Support Manager to join our team in Mumbai, Maharashtra. As an Associate Level Support Manager, you will play a crucial role in ensuring the smooth operation of our organization by providing essential support to various departments. This position requires a minimum of 5 years of relevant experience in a similar role.

Responsibilities: 1. Coordinate and oversee the day-to-day support operations within the company. 2. Manage a team of support staff and ensure that they are meeting key performance indicators and objectives. 3. Develop and implement efficient processes and procedures to improve support services. 4. Serve as a point of contact for escalated customer inquiries and complaints and ensure they are resolved in a timely manner. 5. Collaborate with other departments to address support-related issues and ensure a seamless flow of communication. 6. Analyze support data and generate reports to identify trends and opportunities for improvement. 7. Provide training and guidance to support staff to enhance their skills and knowledge. 8. Stay up-to-date with industry trends and best practices in support management.

Requirements: 1. 5+ years of experience in a support management role. 2. Hardworking and reliable with a strong work ethic. 3. Excellent emotional intelligence and ability to work well under pressure. 4. Creative problem-solving skills and a proactive approach to challenges. 5. Strong communication and interpersonal skills. 6. Proficiency in Microsoft Office and other relevant software. 7. Bachelor's degree in business administration or a related field.

Personality Traits: - Hardworking - Reliable

Soft Skills: - Emotional Intelligence - Creativity

Benefits: - Paid Time Off (PTO) - Remote work flexibility - Profit sharing

Working Environment: At Mahindra Group, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a collaborative and inclusive work environment where employees can thrive and grow professionally.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Mahindra Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.