Support Manager

Job Description:

We are looking for a dedicated and driven Support Manager to join our team at Paytm in Bangalore, Karnataka, IN. As a Support Manager, you will be responsible for overseeing the support team and ensuring that our customers receive top-notch service at all times.

Responsibilities: - Manage and lead a team of support representatives to provide excellent customer service - Develop and implement strategies to improve the overall support process - Handle escalated customer inquiries and complaints in a timely and professional manner - Monitor team performance and provide coaching and feedback to help team members improve - Collaborate with other departments to ensure a seamless customer experience - Analyze support data and reports to identify trends and make recommendations for improvement - Ensure all support activities are carried out in compliance with company policies and procedures

Requirements: - Bachelor's degree in a related field - Minimum of 5 years of experience in customer support or a related field - Strong communication skills and the ability to effectively interact with customers and team members - Excellent time management skills and the ability to prioritize tasks effectively - Experience in supervising and leading a team of support representatives - Knowledge of support software and tools - Ability to work in a fast-paced and dynamic environment

Personality Traits: - Dedicated - Driven

Soft Skills: - Communication - Time Management

Benefits: - Vision insurance - Gym membership - Profit sharing

Working Environment: At Paytm, we are a company that transcends borders, promoting collaboration on a global scale. Our diverse team is dedicated to innovation and delivering the best possible service to our customers.

Equal Opportunity Statement: Paytm is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.