Remote Support Officer

Job Description:

Dell Technologies India is seeking a passionate and resilient Remote Support Officer to join our team in Mumbai, Maharashtra. As an entry-level position, no prior experience is required, making it an ideal opportunity for those looking to kickstart their career in the tech industry.

Responsibilities: 1. Provide remote technical support to customers using Dell products and services. 2. Troubleshoot issues and escalate complex problems to higher levels of support as needed. 3. Document and track customer interactions and technical solutions in a detailed manner. 4. Collaborate with team members to ensure timely resolution of customer issues. 5. Stay up-to-date on product knowledge and technical skills through training and self-learning. 6. Maintain a high level of customer satisfaction through effective communication and problem-solving.

Requirements: 1. A passion for technology and customer service. 2. Resilience in handling challenging situations and resolving customer issues. 3. Attention to detail in documenting and tracking support interactions. 4. Strong teamwork skills to collaborate with colleagues and achieve common goals.

Personality Traits: - Passionate - Resilient

Soft Skills: - Attention to detail - Teamwork

Benefits: - Employee discounts on Dell products and services. - Dental insurance coverage. - Parental leave for new parents.

Working Environment: At Dell Technologies India, we strive to cultivate leaders who foster inclusivity and mentorship within our team. We believe in creating a supportive and empowering work environment where every team member has the opportunity to learn, grow, and succeed.

Deadline to Apply: Interested candidates must submit their applications by May 18, 2024.

Equal Opportunity Statement: Dell Technologies India is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.