Support Officer - Work from home

Job Description:

Simplilearn is seeking a hardworking and confident Support Officer to work from the comfort of their own home in Chennai, Tamil Nadu, IN. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities:

- Provide excellent support to customers via phone, email, and chat - Assist customers with inquiries, technical issues, and escalations - Maintain accurate and detailed records of customer interactions - Collaborate with cross-functional teams to resolve customer issues effectively - Demonstrate strong presentation and persuasion skills in all customer interactions

Requirements:

- 3+ years of experience in a customer support role - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Proficient in using CRM systems and other customer support tools - Hardworking attitude and a high level of confidence in handling customer queries

Personality Traits: - Hardworking - Confident

Soft Skills: - Presentation skills - Persuasion skills

Benefits: - Free accommodation - Parental leave - Paid Time Off (PTO)

Working Environment: Join a company that pioneers change and sets industry benchmarks. Be part of a supportive team that values innovation and collaboration.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Simplilearn is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.