Support Representative

Job Description:

Simplilearn, a leading online platform for professional certification training, is seeking a Support Representative to join our team in Chennai, Tamil Nadu, India. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in a customer-facing role.

Responsibilities: - Provide excellent customer support via phone, email, and chat to assist students and professionals with their queries related to our courses and services. - Troubleshoot technical issues and provide solutions in a timely and efficient manner. - Collaborate with cross-functional teams to escalate and resolve complex customer issues. - Maintain a high level of customer satisfaction through effective communication and problem-solving skills. - Assist in identifying areas for process improvement and contribute to the development of support resources.

Requirements: - Driven and resilient individual who thrives in a fast-paced environment. - Strong problem-solving skills and the ability to manage multiple projects simultaneously. - Excellent communication skills with a customer-centric approach. - Experience in a similar role with a track record of delivering high-quality customer service. - Proficiency in using customer support tools and systems.

Benefits: - Vision insurance to support your health and well-being. - Remote work flexibility to maintain a healthy work-life balance. - Gym membership for staying active and fit.

Working Environment: At Simplilearn, we believe in continuous learning and adaptation to stay ahead in a rapidly changing world. As a Support Representative, you will have the opportunity to grow professionally and personally in a dynamic and inclusive work environment.

Deadline to Apply: The deadline to apply for this position is June 7, 2024.

Equal Opportunity Statement: Simplilearn is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.