Support Representative

Job Description:

As a Support Representative at Vedantu in Mumbai, Maharashtra, IN, you will be responsible for providing excellent customer service and support to our clients. You will be the primary point of contact for any inquiries or issues that may arise, ensuring timely and effective resolutions. This part-time entry-level position requires at least 1 year of experience in a customer service role.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolving customer issues and complaints with a focus on customer satisfaction. 3. Providing product information, troubleshooting, and technical support to customers. 4. Documenting all interactions and resolutions in our CRM system. 5. Collaborating with other departments to escalate and resolve complex issues. 6. Assisting in maintaining customer satisfaction and retention through effective communication.

Requirements: 1. Dedicated and energetic individual with a passion for customer service. 2. Strong negotiation and presentation skills. 3. Excellent verbal and written communication skills. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Previous experience in a customer service role preferred. 6. High school diploma or equivalent required.

Benefits: - Company equipment provided - Travel and spending expenses covered - Employee discounts on products and services

Working Environment: At Vedantu, we strive to cultivate a sense of ownership and responsibility at every level. We encourage our employees to take initiative, collaborate with team members, and contribute to the company's success. As a Support Representative, you will be an essential part of our team and have the opportunity to make a meaningful impact.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Vedantu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.