Support Specialist

Job Description:

BookMyShow is seeking a part-time Support Specialist to join our team in Delhi, Delhi. As an Associate Level Support Specialist, you will be responsible for providing excellent customer service and technical support to our users. The ideal candidate will have at least 4 years of experience in a similar role and possess a hardworking and energetic personality.

Responsibilities: 1. Respond to customer inquiries and technical issues via phone, email, and chat. 2. Troubleshoot and resolve customer issues in a timely manner. 3. Educate customers on product features and benefits. 4. Work collaboratively with our technical team to escalate and resolve complex issues. 5. Conduct research and innovate solutions to improve the customer support process. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. 4 years of experience in a customer support role. 2. Hardworking and energetic personality. 3. Strong research and innovation skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in MS Office and CRM software. 7. Bachelor's degree in a related field is preferred.

Benefits: - Remote work flexibility. - Vision insurance. - Free accommodation.

Working Environment: At BookMyShow, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and inclusive work environment where every team member can thrive and succeed.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: BookMyShow is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.