Support Specialist

Job Description:

We are looking for a reliable and resourceful Support Specialist to join our team at Zoomcar in Delhi, IN. As a part-time associate-level employee, you will be responsible for providing exceptional support to our customers and addressing their inquiries or concerns.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with booking reservations, processing payments, and resolving any issues they may have. 3. Troubleshoot technical issues with our platform and escalate to the appropriate teams when necessary. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Provide feedback to the product development team on potential improvements to our service offerings. 6. Maintain accurate records of customer interactions and update our database accordingly.

Requirements: 1. At least 4 years of experience in a customer support role. 2. Excellent communication skills and a customer-focused mindset. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Familiarity with CRM software and help desk systems. 6. Resourceful and reliable with a positive attitude. 7. Ability to demonstrate teamwork and leadership skills.

Benefits: 1. Remote work flexibility to accommodate your schedule. 2. Dental insurance coverage for you and your eligible dependents. 3. Company transportation for commuting to and from the office. 4. Align your work with a greater purpose by contributing to our meaningful mission.

Equal Opportunity Statement: Zoomcar is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: June 26, 2024.

If you meet the requirements outlined above and are interested in joining our team, please submit your application by the deadline. We look forward to reviewing your qualifications and considering you for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.