Support Specialist

Job Description:

Zoho Corporation, a leading software development company, is seeking a part-time Support Specialist to join our team in Kolkata, West Bengal, IN. As an Associate Level Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients.

Responsibilities: - Respond to customer inquiries and issues via phone, email, and chat - Troubleshoot technical problems and provide solutions in a timely manner - Document and track customer interactions and resolutions in our CRM system - Collaborate with internal teams to escalate and resolve complex issues - Provide product training and guidance to customers as needed - Assist in testing new features and software updates before release - Stay up-to-date on our products and services to provide accurate information to customers

Requirements: - 2 years of experience in customer support or technical support roles - Resourceful and dedicated attitude towards problem-solving - Strong project management skills to handle multiple tasks simultaneously - Analytical mindset to identify patterns and trends in customer issues - Excellent communication skills and ability to explain technical concepts in simple terms

Benefits: - Parental leave for both mothers and fathers - Vision insurance coverage for eye care needs - Life insurance policy for peace of mind

Working Environment: At Zoho Corporation, we foster a working environment that encourages curiosity and questioning to drive innovation and growth. Our team values collaboration, learning, and professional development to ensure every employee can thrive.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Zoho Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.