Remote Web Chat Assistant

Job Description:

We are looking for a dedicated Remote Web Chat Assistant to join our team at Dell Technologies India. As a Remote Web Chat Assistant, you will be responsible for assisting customers through online chat, providing information, resolving issues, and ensuring a positive customer experience.

Responsibilities: 1. Responding to customer inquiries and providing assistance through web chat in a timely manner. 2. Providing product information, resolving customer issues, and escalating complex problems to the appropriate department. 3. Developing a strong understanding of Dell products and services to effectively assist customers. 4. Maintaining professionalism and empathy while communicating with customers through online chat. 5. Documenting customer interactions and feedback to improve overall customer service experience. 6. Collaborating with team members to ensure seamless communication and customer support. 7. Upholding the highest standards of ethical conduct and integrity in all interactions.

Requirements: 1. Energetic and confident personality traits to engage with customers effectively. 2. Strong presentation skills and attention to detail to provide accurate information to customers. 3. Ability to work independently and efficiently in a remote setting. 4. Excellent communication skills, both written and verbal. 5. Basic computer skills and knowledge of web chat platforms. 6. No prior experience required, as training will be provided.

Benefits: 1. Training and professional development opportunities to enhance skills. 2. Life insurance coverage for employees. 3. Profit sharing program for eligible employees.

Working Environment: At Dell Technologies India, we uphold the highest standards of ethical conduct and integrity. We are committed to creating a positive and inclusive work environment for all employees.

Equal Opportunity Statement: Dell Technologies India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: 2024-05-06

If you are energetic, confident, and have a passion for customer service, we encourage you to apply for the position of Remote Web Chat Assistant at Dell Technologies India. Join our team and help us provide exceptional customer support through online chat.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.