Remote Web Chat Assistant

Job Description:

As a Remote Web Chat Assistant at Microsoft India, you will be responsible for providing customer support through web chat for a variety of Microsoft products and services. You will interact with customers in a professional and efficient manner to address their inquiries, troubleshoot technical issues, and provide guidance on product usage. This role requires strong communication skills, technical proficiency, and the ability to work independently.

Responsibilities: - Respond to customer inquiries and provide solutions through web chat - Troubleshoot technical issues and escalate to the appropriate team when necessary - Provide guidance on product features, usage, and best practices - Maintain accurate records of customer interactions and follow up as needed - Collaborate with team members to improve processes and enhance customer experience

Requirements: - 2 years of experience in a customer service or technical support role - Resourceful and hardworking with a strong attention to detail - Excellent communication skills and the ability to articulate technical concepts in a clear and concise manner - Strong teamwork skills and a willingness to collaborate with colleagues - Ability to think creatively and innovate solutions to customer problems

Benefits: - Parental leave for new parents - Profit sharing opportunities - Company-provided equipment for remote work

Working Environment: At Microsoft India, we encourage autonomy and independence, trusting our employees to excel in their roles. We value teamwork, innovation, and a supportive work environment that fosters personal and professional growth.

Equal Opportunity Statement: Microsoft India is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We strive to create a supportive and inclusive environment where all employees can thrive and contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.