Web Chat Assistant - Work from home

Job Description:

As a Web Chat Assistant at Adani Group, you will be responsible for providing online customer support through web chat channels. This is a part-time position that allows you to work from the comfort of your home in Kolkata, West Bengal, India. We are looking for passionate and resourceful individuals with at least 3 years of experience in customer service.

Responsibilities: 1. Engage with customers through web chat to answer inquiries, provide support, and resolve issues in a timely and professional manner. 2. Utilize your people management skills to build positive relationships with customers and ensure their satisfaction. 3. Demonstrate attention to detail in accurately documenting customer interactions and resolving their concerns. 4. Collaborate with cross-functional teams to address complex customer issues and provide solutions. 5. Leverage data to inform decisions and drive strategic initiatives for improving customer satisfaction and operational efficiency.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills and a customer-centric mindset. 3. Ability to work independently and manage multiple tasks simultaneously. 4. Proficiency in using web chat platforms and customer service software. 5. Passionate about delivering exceptional customer service and resolving issues effectively. 6. Resourceful problem-solving skills to address customer inquiries and provide accurate information.

Benefits: 1. Free accommodation for remote work. 2. Company-provided equipment for seamless performance of duties. 3. Parental leave to support work-life balance.

Equal Opportunity Statement: Adani Group is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: May 11, 2024

Join Adani Group as a Web Chat Assistant and be part of a dynamic team that values customer satisfaction and innovation in customer service delivery. Apply now and be a part of our exciting journey!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.