Web Chat Associate

Job Description:

Infosys is seeking a dedicated and resourceful Web Chat Associate to join our team in Mumbai, Maharashtra, IN. As a part-time entry-level position, this role requires individuals with a strong attention to detail and excellent time management skills.

Responsibilities: 1. Respond to customer inquiries and provide assistance through web chat support. 2. Resolve customer issues in a timely and efficient manner. 3. Collaborate with team members to ensure consistency in customer service. 4. Maintain detailed records of customer interactions and transactions. 5. Utilize knowledge base and resources to provide accurate information to customers. 6. Stay up-to-date on product knowledge and company policies. 7. Identify opportunities for improvement in customer service processes. 8. Meet and exceed individual performance goals.

Requirements: 1. No prior experience required, perfect for entry-level candidates. 2. Excellent written communication skills. 3. Strong attention to detail and ability to multitask. 4. Ability to work in a fast-paced environment. 5. Proficient in computer skills and typing speed. 6. Time management skills to prioritize workload effectively.

Benefits: 1. Travel opportunities. 2. Paid overtime. 3. Profit sharing. 4. Build strong relationships with colleagues, clients, and partners.

Equal Opportunity Statement: Infosys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are welcome.

Deadline to apply: 2024-05-01

Join Infosys as a Web Chat Associate and be part of a dynamic team that is dedicated to providing exceptional customer service through web chat support. Apply now and start your career with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.