Remote Web Chat Associate

Job Description:

Xiaomi India is seeking a Remote Web Chat Associate to join our dynamic team in Mumbai, Maharashtra. This part-time entry-level position requires zero years of experience, making it an excellent opportunity for individuals looking to kickstart their career in the tech industry.

As a Remote Web Chat Associate, your primary responsibility will be to provide support to customers through web chat interactions. You will be responsible for answering customer inquiries, solving problems, and guiding customers through product features and troubleshooting. Additionally, you will be expected to communicate effectively and professionally with customers to ensure a positive customer experience.

Responsibilities: - Respond to customer inquiries and provide timely and accurate information through web chat - Troubleshoot technical issues and provide solutions to customers - Guide customers on product features and functionalities - Escalate complex issues to the appropriate department for resolution - Maintain a high level of customer service and professionalism at all times - Collaborate with team members to ensure seamless customer support

Requirements: - Reliable and adaptable personality traits - Strong teamwork and presentation skills - Excellent written and verbal communication skills - Ability to multitask and prioritize in a fast-paced environment - Basic knowledge of technology and computer systems - Proficiency in English and Hindi languages - Ability to work remotely and independently with minimal supervision

Benefits: - Travel & spending expenses - Paid overtime - Paid sick leave

Working Environment: At Xiaomi India, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to pushing the boundaries of what's possible in the tech industry, and we are seeking individuals who are passionate about making a difference through their work.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Xiaomi India is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.