Web Chat Associate

Job Description:

Snapdeal is looking for a dedicated and resourceful Web Chat Associate to join our team in Delhi, IN. As a part-time Associate Level employee, you will be responsible for providing excellent customer service through web chat interactions. We are looking for individuals who are hardworking, have excellent decision-making skills, and can effectively present information to customers.

Responsibilities: 1. Respond to customer inquiries and issues through web chat in a timely and professional manner. 2. Provide accurate information about products, promotions, and services offered by Snapdeal. 3. Assist customers with order processing, returns, and other related issues. 4. Troubleshoot technical problems with the website and recommend solutions to improve the customer experience. 5. Collaborate with other team members to ensure seamless communication and resolution of customer concerns. 6. Participate in ongoing training and development to enhance knowledge and skills related to customer service and product offerings.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Ability to make quick decisions and prioritize tasks efficiently. 4. Proficiency in using web chat platforms and Microsoft Office suite. 5. Must be resourceful and able to work independently. 6. Excellent presentation skills and attention to detail.

Benefits: 1. Relocation allowance for eligible candidates. 2. Remote work flexibility. 3. Profit sharing opportunities based on performance. 4. Opportunities for career growth and development within the company. 5. A vibrant and joyful work environment designed to enhance employee well-being.

Equal Opportunity Statement: Snapdeal is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, or any other protected characteristic.

Deadline to apply: 2024-06-01

If you meet the requirements and are looking for an exciting opportunity to join a dynamic team, apply now to become a Web Chat Associate at Snapdeal!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.