Web Chat Associate

Job Description: We are looking for a reliable and resourceful Web Chat Associate to join our team at Licious in Kolkata, West Bengal, India. As an Associate Level position, you will be responsible for handling web chat inquiries from customers, providing exceptional customer service and support, and ensuring a positive customer experience.

Responsibilities: 1. Respond to web chat inquiries in a timely and professional manner. 2. Assist customers with product information, order status, and resolving any issues or complaints. 3. Collaborate with other departments to escalate and resolve customer concerns. 4. Maintain a high level of customer satisfaction by providing personalized and attentive service. 5. Utilize effective communication skills to assist customers with their inquiries and provide accurate information. 6. Proactively seek innovative solutions to improve the web chat experience for customers. 7. Keep detailed records of customer interactions and follow-up as needed. 8. Meet or exceed performance metrics related to customer service and response times.

Requirements: 1. 3 years of experience in customer service or a similar role. 2. Strong communication skills, both written and verbal. 3. Ability to think creatively and innovatively to solve customer problems. 4. Reliable and punctual with a strong work ethic. 5. Ability to work well in a fast-paced and dynamic environment. 6. Comfortable using web chat platforms and technology. 7. Must be able to work part-time hours and be available for shifts as needed.

Benefits: 1. Company transportation provided for shifts. 2. Paid Time Off (PTO) for part-time employees. 3. Vision insurance coverage for eligible employees.

Working Environment: Join a team that values creativity and innovation, and fosters a culture of motivation and excellence. Work in an environment that encourages collaboration and teamwork, and inspires individuals to achieve their fullest potential.

Equal Opportunity Statement: Licious is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.