Web Chat Manager

Job Description:

Razorpay is seeking a Web Chat Manager to join our team in Delhi. As a Web Chat Manager, you will be responsible for managing and overseeing all aspects of the company's web chat operations. This role requires a proactive, organized, and detail-oriented individual with a strong background in customer service and web chat management.

Responsibilities: - Develop and implement web chat strategies to improve customer service and enhance customer experience - Manage a team of web chat agents, including training, supervision, and performance evaluation - Monitor web chat conversations to ensure quality and compliance with company standards - Analyze data and metrics to track the effectiveness of web chat operations and make recommendations for improvement - Collaborate with other departments to streamline processes and improve overall customer experience - Stay up-to-date on industry trends and best practices in web chat management

Requirements: - Bachelor's degree in a related field - 8+ years of experience in web chat management or a similar role - Strong communication and interpersonal skills - Ability to lead and motivate a team - Resilient and resourceful personality traits - Project management and time management skills - Experience with CRM systems and web chat platforms - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Paid Time Off (PTO) - Disability insurance - Free food - A working environment that sparks creativity and motivation in an environment that inspires greatness

Equal Opportunity Statement: Razorpay is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and experiences.

If you meet the requirements for this position and are ready to take on the challenge of managing our web chat operations, we encourage you to apply before the deadline on June 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.