Remote Web Chat Manager

Job Description:

Hindustan Unilever Limited is seeking a Remote Web Chat Manager to join our team based in Chennai, Tamil Nadu, IN. This is a part-time position for a mid-to-senior level professional with at least 8 years of experience. As a Remote Web Chat Manager, you will be responsible for managing our online chat platform, engaging with customers, and providing outstanding customer service through web chat interactions.

Responsibilities: - Engage with customers through web chat to provide information, assistance, and support - Manage multiple chat conversations simultaneously, responding promptly and accurately - Monitor chat performance metrics and strive to meet or exceed targets - Collaborate with other team members to resolve complex customer issues - Escalate more challenging cases to the appropriate department for resolution - Provide feedback on customer trends, issues, and opportunities for improvement - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - 8+ years of experience in customer service or online chat management - Resourceful and dedicated individual with a commitment to exceeding customer expectations - Strong soft skills, including innovation and time management - Ability to multitask and prioritize in a fast-paced environment - Excellent written communication skills with a strong command of English - Proficiency with online chat platforms and customer service software - Comfortable working remotely with minimal supervision

Benefits: - Employee discounts on company products - Paid Time Off (PTO) for part-time employees - Free food provided during work hours

Working Environment: At Hindustan Unilever Limited, we focus on exceeding customer expectations and delivering delight through every interaction. Our team is dedicated to providing exceptional service and building lasting relationships with our customers.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: Hindustan Unilever Limited is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.