Web Chat Officer

Job Description:

Sun Pharma is seeking a dedicated and hardworking Web Chat Officer to join our team in Chennai, Tamil Nadu. This is a part-time position at the Associate Level, requiring at least 2 years of experience in a similar role. As a Web Chat Officer, you will be responsible for managing online customer inquiries and providing support through our website's chat feature.

Responsibilities: 1. Engage with customers through web chat to provide information about products and services. 2. Resolve customer queries and issues in a timely and professional manner. 3. Collaborate with other team members to ensure consistent and accurate responses to customer inquiries. 4. Document customer interactions and maintain accurate records of all conversations. 5. Assist in monitoring and analyzing web chat performance metrics to identify areas for improvement.

Requirements: 1. Bachelor's degree in a relevant field is preferred. 2. Excellent communication skills and ability to multitask effectively. 3. Strong typing skills and proficiency in using web chat platforms. 4. Previous experience in customer service or online support roles. 5. Ability to work independently and as part of a team. 6. Demonstrated cooperation and strategic planning skills.

Personality Traits: - Dedicated - Hardworking

Soft Skills: - Cooperation - Strategic planning

Benefits: - Training & professional development opportunities - Free food provided during working hours - Retirement plan options

Working Environment: At Sun Pharma, we encourage autonomy and independence in our employees, trusting them to excel in their roles and make meaningful contributions to the company's success.

Equal Opportunity Statement: Sun Pharma is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.