Web Chat Officer

As a Web Chat Officer at Lendingkart, your primary responsibility will be to provide excellent customer service through online chat platforms. You will be the first point of contact for customers seeking assistance with loan applications, inquiries about various financial products, and general support.

Responsibilities: - Engage with customers in real-time through web chat to address their queries and concerns in a timely and professional manner - Provide accurate information about loan eligibility criteria, application process, and documentation requirements - Assist customers with completing online forms and applications - Collaborate with other departments such as sales and underwriting to ensure a smooth customer experience - Maintain a high level of product knowledge and stay updated on company policies and procedures - Handle sensitive customer information with confidentiality and professionalism - Meet or exceed performance metrics for response times, customer satisfaction, and accuracy

Requirements: - Bachelor's degree in business, finance, marketing, or related field - Minimum of 4 years of customer service experience, preferably in the financial services industry - Strong communication skills, both written and verbal - Ability to multitask and prioritize effectively in a fast-paced environment - Proficiency in web chat platforms and CRM systems - Resilient and confident with the ability to handle difficult customer interactions - Strong negotiation skills and leadership qualities - Ability to work independently and as part of a team

Benefits: - Medical coverage - Profit sharing - Dental insurance

Working Environment: At Lendingkart, we foster a dynamic working environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with a team of talented professionals who are passionate about delivering exceptional customer service and advancing the company's mission.

Equal Opportunity Statement: Lendingkart is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions.

Deadline to Apply: June 12, 2024

Don't miss this opportunity to join a leading fintech company and make a positive impact on customers' financial well-being. Apply now to become a part of the Lendingkart team in Chennai, Tamil Nadu, IN.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.