Remote Web Chat Officer

Job Description:

HCL Technologies is seeking a Remote Web Chat Officer to join our team in Mumbai, Maharashtra. As a part-time Associate Level role, the Remote Web Chat Officer will be responsible for providing online customer support through web chat services. The ideal candidate for this position will have a minimum of 2 years of experience in a similar role and exhibit traits of being passionate and independent with strong critical thinking and cooperation skills.

Responsibilities: - Respond to customer inquiries and provide support through web chat services - Assist customers with product information, troubleshooting, and issue resolution - Maintain a positive and professional attitude while interacting with customers - Collaborate with team members to provide efficient and effective customer support - Keep accurate records of customer interactions and transactions - Meet performance metrics related to response time and customer satisfaction - Stay up-to-date on product knowledge and company policies - Adhere to company guidelines and procedures for online customer support

Requirements: - Minimum of 2 years of experience in a customer support or web chat role - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Strong critical thinking and problem-solving abilities - Demonstrated cooperation and teamwork skills - Passion for providing exceptional customer service - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Employee discounts on products and services - Medical coverage for part-time employees - Retirement plan options for eligible employees - Opportunities for career growth and development - Employee wellness initiatives to prioritize well-being - Flexible work schedule to accommodate part-time hours

Equal Opportunity Statement: HCL Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and encourage individuals from all backgrounds to apply for opportunities within our company.

Deadline to apply: June 12, 2024

If you are a passionate and independent individual with experience in online customer support, we encourage you to apply for the Remote Web Chat Officer position at HCL Technologies in Mumbai, Maharashtra.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.