Remote Web Chat Officer

Job Description:

WhiteHat Jr is seeking a Remote Web Chat Officer to join our team based in Delhi, IN. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in a similar role. The successful candidate will be responsible for providing customer support via web chat, addressing inquiries and resolving issues in a timely and professional manner.

Responsibilities: - Respond to customer inquiries and provide timely and accurate information via web chat - Assist customers with troubleshooting technical issues related to the WhiteHat Jr platform - Escalate complex issues to the appropriate departments for resolution - Conduct research to address customer questions and concerns effectively - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed performance targets for response times and customer satisfaction

Requirements: - Confident and energetic personality - Strong communication skills and ability to interact with customers in a professional manner - Proficient in project management and research - Ability to work independently and as part of a team - Basic understanding of technical concepts and ability to troubleshoot technical issues - Proficiency in written English - Familiarity with CRM software is a plus

Benefits: - Paid sick leave - Retirement plan - Free accommodation

Working Environment: At WhiteHat Jr, we empower our employees to take ownership and make impactful decisions. We provide a collaborative and supportive work environment where employees are encouraged to learn and grow.

Equal Opportunity Statement: WhiteHat Jr is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply by the deadline of June 7, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.