Web Chat Officer - Work from home

Job Description:

Livspace is seeking a reliable and motivated Web Chat Officer to join our team on a part-time basis. As a Web Chat Officer, you will have the opportunity to work from home and engage with customers through online chat to provide guidance, answer queries, and support their needs. This role is ideal for individuals with at least 2 years of experience in customer service or a related field, who possess excellent communication skills and strategic planning abilities.

Responsibilities: - Engage with customers through web chat to address inquiries, provide product information, and offer assistance in a timely and professional manner - Maintain a high level of customer satisfaction by responding to queries promptly and resolving issues effectively - Collaborate with internal teams to escalate complex customer concerns and provide solutions - Keep accurate records of customer interactions and transactions - Stay updated on product knowledge and company policies to serve customers effectively - Contribute to the continuous improvement of chat support processes and procedures

Requirements: - Minimum of 2 years of experience in customer service or a related field - Strong communication skills and ability to articulate information clearly and concisely - Strategic planning capabilities to anticipate customer needs and offer proactive solutions - Reliable and motivated work ethic with the ability to work independently and prioritize tasks effectively - Proficiency in using web chat platforms and CRM systems

Benefits: - Gym membership - Relocation allowance - Vision insurance

Working Environment: At Livspace, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected. We believe in fostering an environment where individuals can thrive and grow professionally while contributing to the success of our company.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Livspace is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.