Web Chat Representative

As a Web Chat Representative at Zomato in Kolkata, West Bengal, your primary responsibility will be to engage with customers through online chat and provide exceptional customer service. You will be the first point of contact for customers who have inquiries or require assistance with their orders, so excellent communication skills are essential.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and efficient manner - Provide accurate information about products, services, and promotions - Assist customers with placing orders, tracking deliveries, and processing payments - Troubleshoot technical issues and escalate complex problems to the appropriate department - Maintain a high level of professionalism and empathy in all interactions with customers - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Strong written communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in using chat software and other customer service tools - Independent and self-motivated with a passion for customer service - Excellent planning and organizational skills - Adaptability to handle changing priorities and challenging situations

Benefits: - Joining Bonus - Travel & spending expenses covered - Travel opportunities for training and networking events

Working environment: At Zomato, we believe in creating a diverse and inclusive workplace where every employee feels valued and respected. We are committed to fostering a culture of belonging and collaboration, where everyone has the opportunity to thrive and grow.

Equal Opportunity Statement: Zomato is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, sexual orientation, religion, or any other protected characteristic. We encourage individuals from underrepresented groups to apply.

Deadline to apply: May 1, 2024

If you are a customer-focused individual with a passion for providing exceptional service, we invite you to apply for the Web Chat Representative position at Zomato. Join us in shaping the future of food delivery and customer satisfaction.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.